Money Back Guarantee Policy

Welcome to OLLYBOUTIQUE. We are committed to ensuring your shopping experience is satisfactory and enjoyable. To that end, we offer a comprehensive Money Back Guarantee policy designed to give you peace of mind with every purchase.

Eligibility for Returns and Refunds

• Items must be returned within 30 days of the purchase date.
• Products must be in their original condition, unworn, unwashed, and with all tags attached.
• Sale items, customized items, and gift cards are not eligible for returns.

Return Process

1. Visit the OLLYBOUTIQUE Returns Portal on our website.
2. Enter your order number and email address to initiate a return.
3. Select the item(s) you wish to return and choose the reason for the return.
4. Print the provided return shipping label and attach it to your package.
5. Drop off your package at the nearest courier service location.

Refunds

• Refunds are processed within 10 business days upon receiving the returned item.
• The refund will be credited back to your original payment method.
• Shipping costs are non-refundable unless the return is due to a defect or error on our part.

Exchanges

If you wish to exchange an item for a different size or color, please follow the return process stated above and place a new order for the desired item on OLLYBOUTIQUE.

Defective or Incorrect Items

• Contact our customer support at [email protected] immediately upon receiving a defective or incorrect item.
• Provide your order number and a description of the issue. Photographic evidence may be requested.
• Upon validation, we will provide instructions for returning the item and ensure a replacement or refund.

Contact Us

If you have any questions regarding our Money Back Guarantee policy, do not hesitate to reach out to our customer service team at [email protected] or call us at (555) 123-4567.

Thank you for choosing OLLYBOUTIQUE. We value your business and are here to assist you with any concerns.